Terms of Use and Privacy Policy

Shipping Restrictions
Some items requiring special handling such as fuels; cannot ship via US Postal Service.  These items in such a case must ship FedEx or UPS Ground.  If US Postal Service option is selected, it will be changed to FedEx or UPS without notification.

PO Boxes and APO addresses cannot ship via FedEx and will be delivered via the US Postal Service.

Deadlines for Shipments
We will ship all orders within one business day of receipt.  Should you require next day delivery service, we offer it. In next day delivery cases we require those orders to be placed prior to 2 pm Eastern Time Zone.

International Shipments
We are NOT responsible for any duties and/or import taxes associated with any International Order. All charges relating to shipping, duties, taxes, permits, customs and broker fees are the sole responsibility of you, the buyer.

Certain products are not available for export due to restrictions by the vendor. Please check with your Sales Representative for details.

Correct Information
You are responsible for providing us with accurate shipping information for all orders. Any charges incurred with returns or extra charges billed by freight companies due to erroneous information will be your responsibility.
  
Tracking Your Orders
As each order is shipped, we will transmit to you via email a tracking number in which you can monitor the delivery of each shipment. We also offer a convenient Track Your Order page that you can add a tracking number to and find the location of your shipment. It is located on our Home Page.

Hassle Free Returns 
Our top priority is to provide the best service possible and if you don’t love what you ordered, we don’t want you to keep it. If for any reason you are not satisfied with your purchase, you may return the item(s) in original condition for a full refund or exchange.
No questions asked return policy contains two requirements (1) the item must be returned in new condition in its original packaging, and (2) contact us for a Return Authorization number (RA#). 

Shop with Confidence
Protecting your privacy is of the utmost importance to us. We use state-of-the-art encryption technology (SSL) to protect your credit card/personal information. Your information is 100% safe when you shop with us. You will never be liable for any unauthorized charges and we will never share your information with outside sources. We sometimes email you to alert you of special sales or new arrivals, but you are free to opt-out of these messages with one click. Need more info? View our privacy and security policies.

Hours of Operation
Monday thru Friday                              
Order Receipt and Processing…………………………………….9:00am-5:00pm CST
Customer Service and Support…………………………………....9:00am-5:00pm CST
Shipping……………………………………………………………...9:00am-5:00pm CST
Receiving…………………………………………………………….9:00am-5:00pm CST
Electronic orders via our website may be transmitted to us 24 hours a day seven days per week and they will be executed in the order received. We also have an automated email ordering system available at no charge upon request.

Holidays
New Year’s Day                            Closed       
Thanksgiving Day                         Closed
Christmas Day                              Closed

In Stock and Back Ordered Product
If all of the products on your order are in stock, we will ship the order within 24 hours, typically the same day that the order is placed.
Any orders that are only partially in stock or not in stock at all will not be sent. Our live website has stock availability that can be viewed at any time.

Unavailable Product
In the event that a product is not available, we offer an automatic email notification that will let you know when it comes back into stock.

Payment Terms
Credit cards will be billed before orders are shipped.